Crash Replacement Warranty

Crashing is bad enough without having to worry about your gear. If you crash and damage your Assero pants, gloves or jacket and they are beyond economic repair, we will replace them free of charge. There are some conditions; the garments must be returned to us for evaluation, we need photographs of the motorcycle and the crash location, and the police or hospital crash report must be included. This offer is restricted to non-competitive riding only, and is limited to one crash per customer. We don't want to incentivise reckless riding!
Use our Contact Form or email riderdown@asserogear.com for immediate attention.

Assero Product Lifetime Warranty

All Assero Gear branded products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. Should one of our products fail due to a manufacturing defect we will repair or replace it at our discretion, without charge.
Use our Contact Form or email warranty@asserogear.com

Assero No Hassle Returns

If for any reason you are not delighted with one of our products when you receive it you may return it to us within thirty days for exchange, replacement, or refund. No hassle. Please see our Returns, Exchanges, and Refunds page.

The Detail

Assero brand pants, gloves, and jackets are guaranteed against defective materials and workmanship for the lifetime of the product. If you incur a defect within the first 30 days and you purchased it at a retail store, simply return the product to the retailer with your receipt. After 30 days or if purchased online at www.asserogear.com, you can fill out the form below and we’ll replace your product free of charge pending our inspection.

Returns Process

 

Please complete the form and supply ONLY 1 or 2 pictures of the defect AND a picture of your receipt.
A proof of purchase such as an invoice or receipt is required before we can process your warranty request.
Do not send the product to Assero unless requested to do so. Our goal is to reduce shipping costs for both of us.
The warranty does not extend to problems that arise from normal wear. Color fading, discolorations or dye transfers are not covered by this warranty.
If you cannot provide a picture or the defect is unclear, we will request that you ship the product to us for further evaluation.

 

The Details

The above terms cover all products sold online, through our website or by telephone from Assero Gear. For products purchased through a retailer, please contact them directly. Should you not be satisfied by their response, please contact us with details about the item (the nature of the damage or defect including photographs) and the retailer's name, address, and the name of any manager you may have dealt with. This enables us to resolve your problem as soon as possible and to maintain the highest standards within our retail distribution network.

Only original, unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

All shipping to us must be pre-paid and insured. We cannot be liable for lost in-bound packages.

What does "product lifetime" mean?

The Assero product lifetime warranty covers your product's life not your life. While fabrics can last a long time, especially Nylon, we have yet to create self-repairing materials.

Our warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear is damage that inevitably occurs as a result of normal use and the passage of time. All fabric products will eventually begin to show age and wear. For example, colors fading through washing and extended exposure to sunlight, abrasions on the cuffs of pants from rubbing against your boots and motorcycle, and general breakdown of the materials over time are examples of wear and tear.

Only original, unaltered and unmodified materials and workmanship are covered by this policy. Small alterations such as turning up pants legs are permitted. This warranty does not cover damage caused by accident (other than motorcycle accident), improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.