We ship worldwide. We offer FREE shipping for most products sent to Thailand, Malaysia, Indonesia, and the other countries of ASEAN. For countries of the European Union and North America we offer FREE shipping on lightweight, small volume products and discounted shipping rates on larger items.
Our products are shipped from distribution centers in Europe and ASEAN. Note that there are restrictions on some products, and some products cannot be shipped to all destinations. For delivery to PO boxes, military addresses, and some other addresses we require an additional proof of address and/or identity.
When you place an order, our system will estimate shipping costs based on the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Please note that the shipping rates are weight and volume based. To reflect the policies of the shipping companies, all weights are rounded up to the next full pound.
Our standard delivery service is Express Mail Service (EMS) within ASEAN countries and a choice of EMS or FEDEX for deliveries to Europe and North America.
EMS parcels within ASEAN usually take between three to seven days.
Deliveries to North America via EMS usually take 2-3 weeks depending on customs clearance time. EMS parcels are handed over to USPS and local delivery agents in the country of destination. If you want your product more quickly Fedex International services are available that can deliver in as little as 2-3 days. Contact us for more information: email@example.com
EMS deliveries to Europe takes between five days and four weeks. That's a large spread so let's take a look at it in detail.
Deliveries to the UK, France, and Germany usually take five to seven days. Sometimes customs clearance adds up to a week depending on the season.
Deliveries to Italy are fraught with delay. Deliveries via EMS which go into the standard postal system in Italy can take one month or more. We recommend buyers in Italy use a registered service such as Fedex to ensure speedy and reliable delivery.
Import Tax, Duty and Value Added Taxes
There should be no import duty or other taxes attached to any delivery within the ASEAN region. If you receive a charge please discuss this with your local delivery agent.
For North America and the European Union you may be charged duty and local value added taxes by your tax office on import of your delivery. Most of our parcels fall below the threshold for customs duty but if you are in doubt, it is worth checking the tax regime in your own country before ordering.
We are obliged to state the value of any parcel dispatched but we do our best to minimise the tax burden by using local fulfillment wherever possible. At present, most of our deliveries are dispatched from the ASEAN region as that is where they are made. Please contact us if you need to know more: firstname.lastname@example.org.
If you reject a delivery because you don't want to pay the duty and other taxes and charges on it, you will be responsible for any costs incurred for the parcel's return to us.
Prices on our website are shown in US Dollars and other currencies for your convenience. These other currencies use a real-time internet-based currency exchange service to convert from USD and are updated regularly. Nonetheless, check with your favourite exchange service to ensure that the currency conversion is correct.
All transactions take place in US Dollars. If your account is based outside the USA PayPal, or your credit or debit card issuer, will convert the US Dollar charge into the currency of your PayPal or card account at the prevailing exchange rate offered by PayPal or the card issuer (as applicable).