Returns, Exchanges, and Refunds

If for any reason you are not delighted with one of our products when you receive it you may return it to us within thirty days for exchange, replacement, or refund. Our No Hassle Guarantee means we'll fix it immediately.
Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 business days of receipt of your item. We will issue a full refund to your original payment method. Please see below for more details.
Refund Policy
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by the Company (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
For wire transfer payments, all refunds will be issued less wire transfer fees.
You are responsible for all shipping costs associated with getting your order back to our warehouse
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us (customerhelp@asserogear.com) if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you get the right size.
See below for instructions on where/how to get your return order back to us. All returns need a RA (Return Authorization) number and will need to be returned to us directly.
Return Shipping Options
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected.
Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to the Company upon delivery will be rejected.
Used or Damaged Merchandise
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to put on and wear your garments to test the fit before leaping on the bike and going for a ride.
Any merchandise or parts which shows signs of use (wear and tear, bug splatter, oil stains, parculiar smells, pet or other hair (???), scuffs. et cetera) or otherwise is in a condition other than it was received cannot be returned.
Apparel items must be returned in their original packaging (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Damaged Goods
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!